Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new online casino for us to look at? This page explains what we can help with and the best way to get a useful answer.
What we can help with
Real Money Casinos is an independent research and comparison site covering online casinos available to US players. We're not a casino ourselves, so we can't process deposits, resolve a withdrawal dispute, or access anyone's player account. What we can do is answer questions about how we cover the industry and correct anything on the site that's out of date or inaccurate. That includes:
- Questions about how we rate and rank operators such as Raging Bull, Uptown Aces, Slots of Vegas or the other sites listed on this page
- Corrections — bonus terms, offer details, or licensing information that has changed since we last checked
- Suggestions for new online casinos worth reviewing
- Feedback on the site itself, including anything you found confusing or missing
- General queries about how casino bonuses, RTP, licensing or payment methods work
What to contact the casino directly about instead
If your query relates to a specific account — a delayed withdrawal, a bonus that didn't credit, identity verification, or a closed account — that has to go through the casino's own support team, not us. Every operator we list runs its own customer support channel, usually live chat or email, and only they can see your account details or transaction history. Trying to resolve an account issue through a third-party comparison site will always be slower than going straight to the source.
Before you reach out, a few things worth checking first
A lot of common questions have quick answers already covered elsewhere on the site:
- If your question is about setting deposit limits, self-exclusion, or where to find support if gambling stops feeling like entertainment, our Responsible Gambling page covers the tools and organisations available in the US.
- If you're asking about the legal terms of using this site, including how our affiliate relationships work, see the Terms and Conditions page.
- If you want to know more about who runs desiringvirtue.com and how we approach reviews, that's on the About Us page.
- If you're specifically looking for coverage outside the US market, our Non Gamstop Casinos UK page deals with that separately — it isn't relevant to US eligibility rules, which differ by state.
How casino licensing affects who can actually help you
One reason we can't intervene in account-level disputes is that licensing and complaint-handling sit with the regulator that oversees the casino, not with us. A licensed operator is required to have its own dispute process, and in most cases a formal complaint must go through the casino first before any regulator or third-party mediator will look at it. When you contact a casino directly, ask for a reference number for your complaint — it makes it much easier to follow up or escalate if the issue isn't resolved.
What to include if you're reporting an error on the site
If you've spotted something on desiringvirtue.com that looks wrong — an outdated bonus figure, a changed offer, or a licence status that's no longer accurate — the fastest way to get it fixed is to be specific. Useful details include:
- The exact page or casino name the issue relates to
- What the page currently says
- What you believe the correct or current information is, ideally with a source
- The date you checked, since offers and terms change frequently
We review reports like this regularly and update pages where the facts have moved on. We'd rather correct something than leave it wrong.
A note on eligibility before you play anywhere
Online casino access in the US depends on state law, and the rules aren't the same everywhere. Generally, players need to be at least 21, physically located within a state that permits online real-money casino play, and using an operator licensed for that state. If you're contacting us to ask whether a specific site is legal where you live, the honest answer is that it depends on your state's regulations at the time you're asking, and those can change — checking the casino's own terms and your state gaming authority is the most reliable route.
Getting the most useful response
We handle enquiries in the order they come in and try to keep replies specific rather than generic. Questions about ratings, offer terms, or corrections tend to get answered fastest when they're precise — a vague "is this site good?" is harder to act on than "does the Ignition 300% bonus still cap at $3,000?" If your question touches on responsible gambling, we'll always point you toward the dedicated resources rather than trying to offer that guidance ourselves, since organisations built for that purpose are better placed to help.
Where to go next
If your question is really about which casino suits you, the comparison table and individual write-ups elsewhere on the site are usually a faster answer than waiting on a reply — they cover bonus terms, banking methods and what each operator actually offers in more depth than we could fit here. If it's something specific to your account, start with the casino's own support channel first. For anything about how this site works, how we rate operators, or corrections to what's published, that's exactly what this page is for.